Who We Are
True North was built on the foundation of accessible HR solutions for all businesses. While founding our company, we noticed a gap between what was available to larger organizations and those for small and medium-sized enterprises. We fill that gap by fulfilling the needs of our clients who are looking for permanent solutions rather than quick fixes.
We maintain passion, integrity, and a commitment to excellence throughout our projects. Our time in this business has revealed to us what works and what doesn’t. As a result, we offer a better opportunity for companies that require various HR solutions. We are a national firm with locations in the GTA and Collingwood. Supporting your team from anywhere is what we do.
Results-Oriented
Innovative & Purposeful
Empathetic & Human
Positive & Trusting
Meet our Leadership Team
We’d describe our team as friendly, passionate, and dedicated. Each team member is an experienced problem solver who seeks to uncover how they can work with you to improve your HR as needed. True North lays out linear and strategic plans that consider what has happened and what you want to see happen.
Paola Accettola
CEO & Principal Consultant
With over 25 years of experience in HR, Paola specializes in operations and optimizing clients' HR processes, systems, and structures. She is also passionate about compensation and performance.
Heather Johnston
CFO & Principal Consultant
Heather is both CFO and a principal consultant for strategic financial consulting. She is passionate about making crucial decisions regarding human resource management and the technical details of accounting.
Angela Burt
Head of Recruitment
Angela oversees end-to-end recruitment for all of True North HR’s clients. Her responsibilities include creating job descriptions and postings, planning pre-screens and virtual interview guides, conducting interviews and identifying prospective candidates for their clients.
Kelly Glass
Vice President of Consulting Services
Kelly has extensive experience advising leaders as a Human Resources Executive and Coach. She has worked at various companies where she honed her understanding of leadership roles.
The True North Difference
Throughout your time running your company, you may have realized that every piece of the puzzle includes your employees, which is why your business succeeds. The employee experience is a critical part of this, and how you recruit, train, and retain staff makes all the difference in the bigger picture. At True North, we understand this fundamental concept.
We also appreciate that complete change doesn’t happen overnight. The time we take to understand your business, create a strategic plan, and recommend actionable steps is not an exclusive process. It is a collaborative one. We ensure that you get it right, saving you time and money and allowing you to grow your business successfully.
Our Mission
Our team wants your team to be able to perform at their best. To us, that means meeting them where they are. We approach with an open mindset and are eager to learn about the aspects of your business that need additional attention.
We examine processes through a human lens and wait to make changes until we fully understand the culture and team we are working with. Our recommendations come from a thoughtful place, making sure that we have a full picture of your current organizational structure, how you got to where you are, and how you can reinvest in the people that are crucial to your success.
Our Core Values
We believe in never compromising on the humanity of HR. People are the backbone of your business and must be regarded with integrity, dignity, and respect.
Many of our principles come from our depth of knowledge. We take a realistic view of things and leverage our toolkit based on our experience from previous situations.
We aim to help you through every step of your journey working with us. We’re here to ensure your actions amount to the transformation your business needs.
What Our Clients Say
Practical, smart and knowledgable. True North is a breath of fresh air. They listened to our business HR needs and created solutions that worked for us vs. suggesting out of the box pie in the sky HR ideas.
Anonymous
Financial Services Leader
I wanted to take the time to recommend Paola and her team at True North HR Consulting Group. I have hired Paola for multiple HR disciplines from recruiting, to operations management, operational efficiency and the latest is strategic management and working on a 3-5 plan with performance measures, goal setting and score cards. I cannot thank Paola enough for her insight, depth of knowledge and her incredible team that has prepared my office for 2021 and beyond.
Anonymous
Business Owner
The Canadian marketplace was completely foreign to us when we started our partnership with True North. They helped us navigate the loops and hoops of our acquisition and made this a real success story for our employees. They provided in depth knowledge, advice and practical solutions based on their deep expertise. A pleasure to partner with and we look forward to continuing our partnership with True North.
Anonymous
US HR Executive
Paola and her team at True North HR Consulting are fantastic! They did an amazing job helping us with our offer letters, employment handbooks and policies. They really captured our organizational culture, knew all the right questions to ask, offered insightful suggestions, and helped me think through critical issues. They guided me through the process of recording all of our policies in clear, legally compliant language in a remarkably short period of time. I am thrilled with the finished product and thoroughly enjoyed the whole project. My only disappointment is that I will miss our meetings now that the project is finished! If you are lucky enough to have Paola and her team work with your organization, you should jump at the chance.
Anonymous
Executive Director
Too small to have an HR team but want to ensure all your ducks are in a row. The team at True North HR did an amazing job. They reviewed our manual, policies and procedures as well as employee board. They provided feedback and cost effective solutions for the small business owner. Amazing Job.
Wig Lady
Local Guide
I needed a Non-disclosure agreement for my employees and the consultant was very informative and helpful. During our consultation she was able to educate me on some important compliance holes in my processes.
Jeff Aul
Local Guide
Clients That Trust Us
